Privacy Policy

Pamela’s Silk Everlasting Memories, LLC (“Pamela’s Silk Everlasting Memories,” “we,” “our,” or “us”) respects your privacy. We are committed to treating the personal information entrusted to us with care and using it only for legitimate business purposes.

Information We May Collect
When you visit our website, submit an inquiry, request information, make a purchase or rental request, or otherwise communicate with us, we may collect information that you voluntarily provide, including:
- Your name
- Email address
- Telephone number
- Billing or service information
- Ceremony or service date
- Delivery or pickup information
- Arrangement or collection preferences
- Messages and information submitted through our contact forms
- Information necessary to process a purchase, rental, delivery, or customer-service request

Our website platform and service providers may also automatically collect certain technical information, such as browser information, device information, IP address, cookies, and information about how visitors interact with the website.

How We Use Your Information
We may use information we collect to:
- Respond to questions and inquiries
- Communicate with customers about requested services
- Process purchases and rental arrangements
- Coordinate delivery and pickup
- Provide customer service
- Maintain business and transaction records
- Operate, maintain, secure, and improve our website
- Comply with applicable legal and business obligations

We Do Not Sell Your Personal Information
Pamela’s Silk Everlasting Memories does not sell or rent customers’ personal information to third parties for their own marketing purposes.

Your information is provided to us for the purpose of communicating with you and providing the products or services you request.

We may, however, use trusted service providers when reasonably necessary to operate our business and website. These may include website hosting providers, payment processors, email providers, analytics providers, or other companies that perform services on our behalf.

These service providers may process information only as necessary to perform the applicable service, subject to their own terms, privacy practices, and applicable law.

We may also disclose information when reasonably necessary to comply with applicable law, legal process, court orders, governmental requests, protect our legal rights, prevent fraud or misuse, or protect the safety and security of our customers, business, or others.

Payment Information
If online payment services are offered, payment information may be processed by a third-party payment provider.

Pamela’s Silk Everlasting Memories does not intend to independently store complete credit or debit card numbers through this website unless specifically necessary and appropriately secured.

Cookies and Website Technology
Our website is hosted using Wix and may use cookies and similar technologies necessary for website functionality, security, analytics, preferences, and other website features.

Your browser may allow you to block or delete certain cookies. Doing so may affect how some portions of the website function.

Information Security
We take reasonable steps to safeguard information entrusted to us. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security of information transmitted electronically.

Information Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including customer service, transaction records, accounting, legal compliance, dispute resolution, and legitimate business purposes.

Children’s Privacy
Our website and services are intended for adults arranging memorial, funeral, remembrance, or related services.

We do not knowingly seek to collect personal information directly from children under 13 through this website.

If you believe a child has provided personal information to us without appropriate authorization, please contact us.

Third-Party Links
Our website may contain links to third-party websites, social-media platforms, or services.

Pamela’s Silk Everlasting Memories is not responsible for the privacy practices, security, or content of websites operated by third parties. We encourage visitors to review the privacy practices of those services.

Your Privacy Choices
You may contact us if you would like to:
- Ask what personal information you have provided to us;
- Correct inaccurate contact information;
- Request deletion of information when legally and operationally permissible; or
- Ask questions about how your information is handled.

Certain information may need to be retained for accounting, transaction records, legal obligations, fraud prevention, dispute resolution, or other legitimate business purposes.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, business practices, services, or legal requirements.

When material changes are made, the updated policy will be posted on this page with a revised effective date.

Contact Us
Questions regarding this Privacy Policy or our handling of personal information may be directed to:

Pamela’s Silk Everlasting Memories, LLC
Email: pamelassilkeverlastingmemories@gmail.com
Phone: 1-317-604-0351
Website: www.silkeverlastingmemories.com

Our commitment is simple: information entrusted to Pamela’s Silk Everlasting Memories is used to serve our families and operate our business. We do not sell or rent customer personal information to third parties for their own marketing purposes.